{"id":10988,"date":"2024-11-06T08:00:00","date_gmt":"2024-11-06T07:00:00","guid":{"rendered":"https:\/\/www.blog.neoprog.eu\/?p=10988"},"modified":"2024-11-06T08:17:29","modified_gmt":"2024-11-06T07:17:29","slug":"elle-est-raide-celle-la","status":"publish","type":"post","link":"https:\/\/www.blog.neoprog.eu\/index.php\/2024\/11\/06\/elle-est-raide-celle-la\/","title":{"rendered":"Elle est raide celle-l\u00e0"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

\u00c7a y est, j\u2019ai la fibre informatique. Ok cela fait longtemps que c’est ma passion, j\u2019ai m\u00eame \u00e9t\u00e9 un des premiers \u00e0 utiliser Internet en France avec Compuserve et un modem 56k. Mais l\u00e0 j\u2019ai la fibre ! <\/p>\n\n\n\n

Jusqu\u2019\u00e0 pr\u00e9sent je disposais d\u2019une offre RED by SFR avec une box en coaxial 100\/7 Mb. Teuf teuf teuf. Mais en r\u00e9alit\u00e9 je n\u2019ai pas besoin de plus de d\u00e9bit en fait.<\/p>\n\n\n\n

A deux reprises RED a tent\u00e9 de m\u2019installer la fibre, sans succ\u00e8s, chaque technicien ayant une explication diff\u00e9rente du pr\u00e9c\u00e9dent : foureau \u00e9cras\u00e9e, logement pas reli\u00e9. Du coup pas de box fibre et la menace de la suppression du coaxial se faisait de plus en plus pressante. J’ai m\u00eame failli lancer des travaux \u00e0 mes frais pour raccorder la maison.<\/p>\n\n\n\n

Et puis miracle, il y a quelques jours, SFR a mis un petit mot dans la boite aux lettres pour m\u2019informer que la fibre \u00e9tait arriv\u00e9e dans notre rue et que je pouvais appeler un conseiller pour l\u2019installation. Oui bon, cela fait des ann\u00e9es que la fibre est arriv\u00e9e dans le quartier, mais pas chez nous.<\/p>\n\n\n\n

Joueur, j\u2019ai contact\u00e9 le commercial qui m\u2019a affirm\u00e9 que les gars de RED \u00e9taient en gros des incapables (ce sont les m\u00eames sous-traitants pour tous les prestataires mais passons) et que lui se faisait fort de l\u2019installer la fibre \u00e0 notre domicile. <\/p>\n\n\n\n

Alors j’ai sign\u00e9. Le technicien est venu, il a cherch\u00e9 longuement et comme ses coll\u00e8gues et a renonc\u00e9, cl\u00f4turant le dossier pour la troisi\u00e8me fois. <\/p>\n\n\n\n

Mais comme il \u00e9tait tenace, avant de partir il a d\u00e9couvert un fourreau en limite de propri\u00e9t\u00e9 de mes voisins o\u00f9 la fibre pouvait passer. <\/p>\n\n\n\n

Alors j\u2019ai repris rendez-vous avec SFR pour une quatri\u00e8me tentative. Oui parce que lorsqu\u2019un dossier est clos, il est clos. <\/p>\n\n\n\n

Donc une semaine plus tard le m\u00eame technicien est revenu, a perc\u00e9 un trou dans le mur, tir\u00e9 la fibre, branch\u00e9 la box et, magie, nous \u00e9tions enfin reli\u00e9 apr\u00e8s un long parcours du combattant qui aura dur\u00e9 quatre ans tout de m\u00eame. Quand on parle de fracture num\u00e9rique…<\/p>\n\n\n\n

Restait maintenant le probl\u00e8me de l\u2019abonnement. J\u2019avais ma box en coaxial chez RED \u00e0 15 \u20ac par mois et ma box fibre chez SFR \u00e0 45 \u20ac par mois gratuite le premier mois. <\/p>\n\n\n\n

J\u2019ai tent\u00e9 de joindre de commercial qui m\u2019avait vendu la fibre, h\u00e9las r\u00e9pondait aux abonn\u00e9s absents. Les vacances peut-\u00eatre. A moins qu\u2019il ai \u00e9t\u00e9 recrut\u00e9 par RED entre temps.<\/p>\n\n\n\n

Alors j\u2019ai compar\u00e9 les offres sur Internet et opt\u00e9 pour celle de RED, \u00e0 24.99 \u20ac pour 500 Mb, cinq fois plus de d\u00e9bit que l\u2019ancienne.  <\/p>\n\n\n\n

J\u2019ai donc entam\u00e9 la proc\u00e9dure de r\u00e9siliation chez SFR pour me s\u00e9parer de l’offre \u00e0 45 euros. La t\u00e9l\u00e9 op\u00e9ratrice m’a tout d’abord expliqu\u00e9 que je ne pouvais plus r\u00e9silier. Damned ! J’ai d\u00fb me battre et lui expliquer que la fibre \u00e9tait connect\u00e9e depuis la veille pour qu’elle m’\u00e9coute. La personne m\u2019a alors pass\u00e9 le service r\u00e9siliation qui a voulu conna\u00eetre la raison de mon d\u00e9sistement. Ben le prix banane ! 20 \u20ac de plus pour un service dont je n\u2019ai pas besoin. Comment dire ? <\/p>\n\n\n\n

Le commercial m\u2019a alors propos\u00e9 de s\u2019aligner sur l\u2019offre RED sans frais, une offre 1 Go au m\u00eame prix que celle de RED \u00e0 500 Mo. J\u2019aurais du marchander un peu plus en faisant valoir que j\u2019\u00e9tais fonctionnaire avec des ann\u00e9es de gel d\u2019indice derri\u00e8re moi. Qui sait ?<\/p>\n\n\n\n

Apr\u00e8s, les r\u00e9siliations de mon ancienne box coaxiale, de ma commande RED et de ma box fibre provisoire ont \u00e9t\u00e9 \u00e9piques. Lorsque j\u2019ai eu le conseiller au t\u00e9l\u00e9phone, il n\u2019a rien compris \u00e0 la situation, m\u00e9langeant les diff\u00e9rents abonnements RED et SFR, ne retrouvant pas les commandes et ne comprenant rien \u00e0 ce qui devait \u00eatre r\u00e9sili\u00e9 et ce qui devait conserv\u00e9. <\/p>\n\n\n\n

Une fois d\u00e9m\u00eal\u00e9 toutes les offres en cours au m\u00eame domicile, il a fallu renvoyer les boxs avec des liens qui ne fonctionnaient pas pour t\u00e9l\u00e9charger des \u00e9tiquettes de retour. Donnez les trois premi\u00e8res lettres de votre nom : LEB, LE\u00a0 ? Ben nom. CHR. Oui chez SFR mon nom de famille, c’est Christophe\u2026\u00a0<\/p>\n\n\n\n

J\u2019ai re\u00e7u \u00e9galement le 31 octobre un courrier m\u2019annon\u00e7ant qu\u2019on allait installer la box le 28 octobre. Puissant ! J’ai \u00e9galement re\u00e7u un SMS me confirmant la r\u00e9siliation du contrat puis celui annon\u00e7ant sa validation et aussi un dernier me confirmant le retour du mini d\u00e9codeur fibre et le remboursement de 49 euros que je n\u2019ai jamais pay\u00e9\u2026 <\/p>\n\n\n\n

Hier j’ai re\u00e7u une premi\u00e8re facture SFR de 78.98 \u20ac comprenant les frais d’installation de 49 \u20ac et l’abonnement de 29.99 \u20ac ainsi qu’un remboursement sur mon compte de 49 \u20ac par SFR Fixe Adsl. Du coup, je ne sais plus vraiment o\u00f9 j’en suis. Le remboursement correspond-il \u00e0 la box coaxiale que j’ai restitu\u00e9e ou bien aux frais d’installation de la box fibre ? La r\u00e9duction promise sur l’abonnement fibre de 5 \u20ac n’a manifestement pas \u00e9t\u00e9 appliqu\u00e9e, du coup je suis de nouveau accroch\u00e9 au t\u00e9l\u00e9phone au 1023 (j’adore ce num\u00e9ro pour essayer d’\u00e9claircir tout cela).<\/p>\n\n\n\n

Bon toujours est-il que nous avons maintenant la fibre contrairement \u00e0 un ami qui a am\u00e9nag\u00e9 \u00e0 Strasbourg il y a quelques mois et qui se connecte \u00e0 Internet via son t\u00e9l\u00e9phone portable\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"

Jusqu\u2019\u00e0 pr\u00e9sent je disposais d\u2019une offre RED by SFR avec une box en coaxial 100\/7 Mb. Continuer la lecture →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":6706,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"footnotes":""},"categories":[59,34],"tags":[473,250,3321,470,1812],"class_list":["post-10988","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-humeur","category-internet","tag-fibre","tag-internet","tag-offres","tag-red","tag-sfr","post_format-post-format-image"],"yoast_head":"\nElle est raide celle-l\u00e0 - Le Blog du N\u00e9oprog<\/title>\n<meta name=\"description\" content=\"Jusqu\u2019\u00e0 pr\u00e9sent je disposais d\u2019une offre RED by SFR avec une box en coaxial 100\/7 Mb.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blog.neoprog.eu\/index.php\/2024\/11\/06\/elle-est-raide-celle-la\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Elle est raide celle-l\u00e0 - 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