{"id":12266,"date":"2026-02-05T08:00:00","date_gmt":"2026-02-05T07:00:00","guid":{"rendered":"https:\/\/www.blog.neoprog.eu\/?p=12266"},"modified":"2026-02-03T17:33:19","modified_gmt":"2026-02-03T16:33:19","slug":"ma-carte-noire","status":"publish","type":"post","link":"https:\/\/www.blog.neoprog.eu\/index.php\/2026\/02\/05\/ma-carte-noire\/","title":{"rendered":"Ma carte noire"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Ma banque m\u2019a envoy\u00e9 une nouvelle carte de cr\u00e9dit avant No\u00ebl. Elle est toute noire. Pour \u00eatre pr\u00e9cis, ce n\u2019est pas ma banque, enfin pas celle o\u00f9 r\u00e9sident mes comptes. C\u2019est un organisme qui propose des cartes de cr\u00e9dit Visa \u00e0 d\u00e9bit diff\u00e9r\u00e9 pour dix euros par an. Et gr\u00e2ce \u00e0 ces cartes, nous recevons des bons de r\u00e9duction de cinq euros plusieurs fois par an. Bref, elle ne nous co\u00fbtent rien contrairement \u00e0 celle de ma banque qui est factur\u00e9e plus d\u2019une centaine d\u2019euros par an. Et je d\u00e9teste donner de l\u2019argent \u00e0 un banquier.<\/p>\n\n\n\n

J\u2019ai donc re\u00e7u ma nouvelle carte noire \u00e0 puce avec un petit code pour l\u2019activer sur l\u2019application de la banque. Mais voil\u00e0, sur l\u2019application, impossible d\u2019activer ma carte. Donc, j\u2019ai envoy\u00e9 un mail au service client qui m\u2019a aimablement r\u00e9pondu compl\u00e8tement \u00e0 c\u00f4t\u00e9 de la plaque. Alors j\u2019ai appel\u00e9 le service client qui a promis de s\u2019occuper du probl\u00e8me. \u00c7a c\u2019\u00e9tait mi d\u00e9cembre. <\/p>\n\n\n\n

Depuis j\u2019ai envoy\u00e9 deux mails par semaines et je leur ai t\u00e9l\u00e9phon\u00e9 au moins autant pour faire avancer le dossier. Cela fait pas mal de messages et d\u2019appels. Mais la r\u00e9ponse \u00e9tait toujours la m\u00eame, \u00ab\u00a0nous allons vous rappeler\u00a0\u00bb ou \u00ab\u00a0nous allons vous envoyer un mail pour r\u00e9initialiser votre compte\u00a0\u00bb.<\/p>\n\n\n\n

Le probl\u00e8me \u00e9tait pourtant identifi\u00e9. Nous avons deux espaces clients, celui de mon \u00e9pouse et le mien. Depuis plusieurs ann\u00e9es, je g\u00e8rais tout depuis l\u2019espace client de mon \u00e9pouse (c\u2019est moi qui fait les comptes, paye les imp\u00f4ts, vide les poubelles\u2026). Et cet espace client ne me permettait plus de g\u00e9rer ma carte. Il fallait que j\u2019aille sur le mien. H\u00e9las, je ne pouvais m\u2019y connecter \u00e0 cause d\u2019une ancienne adresse mail depuis longtemps disparue.\u00a0<\/p>\n\n\n\n

Un soir, en rentrant du travail, j\u2019ai enfin re\u00e7u enfin le message contenant le fameux lien de r\u00e9initialisation valable 24h. J\u2019ai cliqu\u00e9 dessus, plein d\u2019espoir, avant de d\u00e9couvrir le terrible message en rouge affich\u00e9 \u00e0 l\u2019\u00e9cran. Le lien avait expir\u00e9 ! J\u2019ai contact\u00e9 le service client qui m\u2019a demand\u00e9 de supprimer mon application, de patienter une demi-heure et de tenter une nouvelle connexion. J\u2019ai supprim\u00e9 l\u2019application, patient\u00e9 une heure, install\u00e9 l\u2019application, et j\u2019ai vu s\u2019afficher le message de bienvenue : \u00ab\u00a0Une erreur est survenue. Merci de r\u00e9essayer ult\u00e9rieurement.\u00a0\u00bb. J\u2019ai donc \u00e0 nouveau contact\u00e9 le service client qui m\u2019a propos\u00e9 de, devinez quoi, supprimer l\u2019application et de la r\u00e9installer. Apr\u00e8s plus de trente minutes d\u2019explications, de mises \u00e0 jours et de tentatives infructueuses en suivant minutieusement les proc\u00e9dures dict\u00e9es par mon interlocuteur, le conseiller a fait remonter un ticket d’anomalie (le deuxi\u00e8me depuis le d\u00e9but de cette aventure).<\/p>\n\n\n\n

Le bon cot\u00e9 des choses, c\u2019est que gr\u00e2ce \u00e0 la banque, je faisais des \u00e9conomies. Ma carte \u00e9tait gratuite et je ne pouvais pas r\u00e9aliser de paiement sans contact ni sur internet, et \u00e7a depuis plus d\u2019un mois. Heureusement que certains sites acceptent les virements bancaires et Paypal pour r\u00e9gler les achats.<\/p>\n\n\n\n

Et puis un jour enfin, j\u2019ai re\u00e7u un message me demandant de me connecter avec mon email et non plus l\u2019identifiant \u00e0 six chiffres, de demander un nouveau mot de passe et de me reconnecter. Et \u00e7a a march\u00e9, plus d\u2019un mois apr\u00e8s le d\u00e9but de mon enfer. Victoire !<\/p>\n\n\n\n

Je ne vous cache pas que si tout cela m\u2019a \u00e9nerv\u00e9, c\u2019est parce que je voulais pr\u00e9commander le nouvel album de Lazuli qui sortait le 30 janvier. Malheureusement, sur leur site, les moyens de paiement disponibles \u00e9taient Apple Pay, Google Pay et un truc exotique dont je n\u2019avais jamais entendu parler. Bref des syst\u00e8mes que je ne pouvais pas utiliser avec mon probl\u00e8me de carte bancaire. Rageant ! <\/p>\n\n\n\n

Mais figurez-vous que le jour o\u00f9 j\u2019ai enfin pu acc\u00e9der \u00e0 l\u2019espace client de ma banque, Lazuli venait d\u2019ajouter PayPal comme moyen de paiement sur leur site !<\/p>\n\n\n\n

Le monde est vraiment trop injuste\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"

Ma banque m\u2019a envoy\u00e9 une nouvelle carte de cr\u00e9dit avant No\u00ebl. Elle est toute noire. Continuer la lecture →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":12267,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"footnotes":""},"categories":[59,34],"tags":[415,1613,3744,250,2144,3743],"class_list":["post-12266","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-humeur","category-internet","tag-achats","tag-banque","tag-carte-de-credit","tag-internet","tag-lazuli","tag-oney","post_format-post-format-image"],"yoast_head":"\nMa carte noire - Le Blog du N\u00e9oprog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blog.neoprog.eu\/index.php\/2026\/02\/05\/ma-carte-noire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ma carte noire - Le Blog du N\u00e9oprog\" \/>\n<meta property=\"og:description\" content=\"Ma banque m\u2019a envoy\u00e9 une nouvelle carte de cr\u00e9dit avant No\u00ebl. 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